Terms & Conditions

1. Business Use Case

Noyes Plumbing & Sewer uses toll-free SMS strictly for business communications, including:

Order confirmations and delivery updates

Appointment reminders

Customer service responses

Promotional messages to opted-in subscribers only

2. Message Content

We ensure that:

All messages are relevant, accurate, and respectful

No content includes illegal, deceptive, or abusive material

No messages involve SHAFT content (sex, hate, alcohol, firearms, tobacco)

3. Consent and Opt-In

Noyes Plumbing & Sewer only sends SMS messages to users who have:

Explicitly opted in via website form, checkout process, or other documented methods

Received clear disclosure that they’re subscribing to receive SMS messages

Proof of opt-in is documented via:

Screenshots of opt-in forms

URLs showing terms

Internal CRM logs showing consent timestamps

4. Opt-Out Handling

All outbound SMS campaigns from Noyes Plumbing & Sewer include clear opt-out instructions (e.g., “Reply STOP to unsubscribe”).

We honor opt-out requests immediately and prevent further messaging to those contacts unless they re-opt in.

5. Data Privacy & Protection

Noyes Plumbing & Sewer does not share, sell, or rent customer data.

We retain SMS contact records and consent documentation only for verification and compliance purposes, and safeguard it according to our Privacy Policy.

6. Carrier Compliance

Noyes Plumbing & Sewer follows:

CTIA Messaging Principles & Best Practices

Toll-Free Message Verification guidelines

Applicable FCC and TCPA regulations

Carrier-specific policies, including those of Twilio, Bandwidth, and The Campaign Registry (TCR)

7. Contact

For questions about toll-free usage or compliance, email info@NoyesPlumbingandSewer.

8. Return Policy

We accept returns for unused items within 30 days of purchase.